I was fortunate to attend the recent, excellent 8th Evidence-Based Library and Information Practice (EBLIP8) conference, hosted at Queensland University of Technology. The program is available online . To get a taste of the conference, have a look at the Twitter stream or view the recording of the ‘ Evidently Practical’ panel discussion . There were many interesting and thought-provoking sessions, but one of particular interest to ALLA(WA) members was “A training needs analysis case study at Legal Aid Queensland” by Claudia Davies and Richard Vankoningsveld. The aims of their project were to develop a sustainable training needs analysis (TNA) methodology for the organisation and also to assess whether appropriate evidence of users’ needs was being collected. They deliberately avoided clients’ self-assessment of their needs. Instead, they focused on empirical evidence, using a multi-faceted approach with 5 components: Query logs (i.e., clients’ searches on in-house databases) ...